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Privacy policy
Privacy policy Kalpa VOF
https://www.kalpa.nl
About our privacy policy
Kalpa VOF cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information that we have collected about you and your use of our services. We never make your data available for commercial objectives to third parties.
This privacy policy applies to the use of the website and the services provided by Kalpa VOF. The commencement date for the validity of these conditions is 13/07/2021, with the publication of a new version, the validity of all previous versions expires. This privacy policy describes which information about you is collected by us, for which this data is used and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against abuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy you can contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it, which
Security techniques We use and for whom the data is transparent.
Web shop software
Lightspeed
Our web store has been developed with Lightspeed software. Personal data that you make available to us for our services are shared with this party. Lightspeed has access to your data to offer us (technical) support, they will never use your data for another purpose. Lightspeed is obliged to take appropriate security measures based on the agreement that we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information with regard to your use of the software, no personal data is collected and/or stored. Lightspeed reserves the right to share collected data within its own group to further improve services.
Web hosting
Lightspeed
We purchase web hosting and e-mail services from Lightspeed. Lightspeed processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Lightspeed has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Lightspeed is obliged to secrecy on the basis of the agreement.
E-mail and mailing lists
MailChimp
We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for your own purposes. At the bottom of every e-mail that has been sent via our website you will see the "unsubscrive" link. You will no longer receive our newsletter. Your personal data will be stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make insight into or emails are opened and read. MailChimp reserves the right to use your data to further improve services and share information with third parties in that context.
Gmail
We use the Gmail services for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Gmail has no access to our mailbox and we treat all our email traffic confidentially.
Payment Processors
Pay.nl
We use the
Payment service provider Pay.nl. Pay.nl processes your name, address and place of residence and your payment details such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve services and to share (anonymous) data with third parties in that context. In the case of an application for a deferred payment (credit facility), Pay.nl shares personal data and order data with subsequent payment service providers. All the aforementioned guarantees with regard to the protection of your personal data also apply to the parts of Pay.nl's services for which it engages third parties. Pay.nl does not store your data for longer than is permitted on the basis of the legal periods.
Shipping and logistics
PostNL
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL for the execution of deliveries. It is necessary for us to share your name, address and place of residence with PostNL. PostNL only uses this data for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL also makes your data available to these parties.
DHL
If you place an order with us, it is our job to have your package delivered to you. We use the DHL services to perform deliveries. It is necessary for us to share your name, address and place of residence with DHL. DHL only uses this data for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL also makes your data available to these parties.
Invoicing and accounting
Your data will not be processed in our accounting package.
External sales channels
Bol.com
We sell (part of) our items via the platform of Bol.com. If you place an order via this platform, Bol.com will share your ordering and personal data with us. We use this information to handle your order. We are confidential with your data and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Amazon
We sell (part of) our items via the Amazon platform. If you place an order via this platform, Amazon will share your ordering and personal data with us. We use this information to handle your order. We are confidential with your data and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Purpose of the data processing
General goal of the processing
We only use your data for our services. This means that the purpose of the processing is always directly related to the assignment that you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this information to contact you - other than at your request -, we will ask you explicit permission for this. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) are not personal data.
Cooperation in tax and criminal investigation
In appropriate cases, Kalpa VOF can be obliged to share your data in connection with tax or criminal investigation by the government on the basis of a legal obligation. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
Retention periods
We keep your data as long as you are a client of us. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a forget request. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will save this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have manufactured as a result of your assignment.
Your rights
Pursuant to the applicable Dutch and European legislation, you, as the person concerned, have certain rights with regard to the personal data processed by or on our behalf. We explain below what rights these are and how you can rely on these rights. In principle, to prevent abuse, we send copies and copies of your data only to your e-mail address that is already known with us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of handled requests, in the case of a forget request we administer anonymous data. You will receive all statements and copies of data in the machine -readable data layout that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we use your personal data in the wrong way.
Right
You always have the right to view the data that we (or have) processed and that relate to your person or can be traced to do so. You can make a request with that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this information at the e-mail address known to us, stating the category under which we have stored this information.
Rectification
You always have the right to have the data that we (or have) processed and that relate to your person or can be traced to do so. You can make a request with that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted at the e-mail address known to us.
Right to limit processing
You always have the right to limit the data that we (or have) processed that relate to your person or can be traced to do so. You can make a request with that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data until you cancel the restriction will no longer be processed.
Right to transferability
You always have the right to have the data that we (or have) processed and that relate to your person or that can be traced to that can be carried out by another party. You can make a request with that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the information about you that we have processed or have been processed by other processors or third parties at the e-mail address known to us. In all likelihood, we can no longer continue the service in such a case, because the safe link of data files can no longer be guaranteed.
Right of objection and other rights
In appropriate cases you have the right to object to the processing of your personal data by or on behalf of Kalpa VOF. If you object, we will immediately stop data processing pending the handling of your objection. Is your objection justified that we will make copies and/or copies of data that we (or have) processed available to you and then permanently stop processing. You also have the right not to be subject to automated individual decision -making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies
Google Analytics
Cookies from the American company Google are placed via our website as part of the "Analytics" service. We use this service to keep track of and to get reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained Analytics information for other Google services.
Cookies of third parties
In the event that software solutions from third parties make use of cookies, this is stated in this
privacy declaration.
Changes in the privacy policy
We reserve the right to change our privacy policy at all times. However, on this page you will always find the most recent version. If the new privacy policy has consequences for the way in which we process already collected data with regard to you, we will inform you by e-mail.
Contact details
Kalpa VOF
Frederik van Eedenhove 4
3438 PW Nieuwegein
The Netherlands
T (030) 603-1744
E info@kalpa.nl
Contact person for privacy stores:
Remy van Nieuwenhoven
